Expertise You Can Rely On, Solutions You Can Trust.
Starter Support plan
The Starter Support plan is perfect for individuals or small teams beginning their journey with Xuda. It provides essential assistance via email, ensuring users have access to general support for addressing basic queries and issues. This plan is best suited for those exploring Xuda’s capabilities without requiring advanced troubleshooting or quick response times. Monitoring is not included, and support is provided by a broad-based customer service team.
Channel: Email
Asynchronous help for basic questions and guidance.
Scope: Essentials
Getting started, general usage, and account-level questions.
Monitoring: Not Included
No proactive alerting or incident response on this tier.
Developer Support plan
The Developer Support plan caters to developers who require faster response times and access to technically skilled staff. With this plan, users benefit from a highly proficient technical team capable of solving complex problems consistently across all Xuda products. Email remains the primary channel of communication, offering reliable and timely resolutions. This plan is ideal for developers working on production systems where timely issue resolution is critical. Monitoring is not included in this plan.
Skilled Technical Staff
Direct access to engineers familiar with all Xuda products.
Faster Response
Prioritized email responses suitable for production workloads.
Monitoring: Not Included
Reactive support; customers handle their own monitoring.
Business Support plan
The Business Support plan is designed for businesses that demand quicker issue resolution and enhanced communication options. This plan includes access to highly skilled technical staff who are proficient in all Xuda products, ensuring reliable solutions for production environments. Communication channels include email and chat, allowing for more interactive support. Businesses relying on Xuda for critical operations can trust this plan for prompt, efficient problem-solving. Monitoring tools are not included in this offering.
Email + Chat
Multi-channel communication for faster back-and-forth troubleshooting.
Production-Ready Help
Expertise across deployments, plugins, and integrations.
Monitoring: Not Included
Incident detection/response available only on Enterprise tier.
Enterprise Support plan
The Enterprise Support plan is tailored for large organizations with complex infrastructures and high-stakes environments. It provides the highest level of support, featuring dedicated assistance from expert technical teams and the fastest response times across all Xuda plans. Communication options include email, chat, and direct phone support to ensure immediate attention to critical issues. The plan includes Xuda's Incident Detection and Response system, a proactive, 24/7 monitoring solution designed to handle incidents before they escalate. By leveraging advanced tools, proven operational methods, and dedicated management systems, this plan ensures uninterrupted operations for enterprise-scale projects.
24/7 Incident Monitoring
Proactive detection, alerting, and automated runbooks around the clock.
Fastest Response SLAs
Priority queues with phone, chat, and email for critical issues.
Dedicated Experts
Escalation to senior engineers with deep Xuda and infrastructure expertise.
Key Takeaway
Each Xuda Support Plan is designed to address specific needs, whether for individuals experimenting with the platform or enterprises requiring proactive incident management. With scalable options and expert assistance, Xuda provides the reliability and confidence needed to focus on building, deploying, and managing applications effectively.
Xuda is the platform for frontend developers, providing the speed and reliability innovators need to create at the moment of inspiration.