Connect with Your Users in Real Time.
The User Assist tab is a real-time operations dashboard designed for live monitoring and direct user support. It provides administrators with the tools to track user activity as it happens and to proactively assist users. Unlike the historical data in the Analytics tab, User Assist is focused on the immediate present, making it an essential tool for live operations, customer support, and engagement monitoring.
The dashboard is composed of several key components:
Interactive Globe
A large, dynamic globe visualization serves as the centerpiece, designed to display the geographic locations of online users in real time.
Live Metrics
A set of cards provides an at-a-glance summary of current activity, including the number of Online users, Idle users, Offline users, and active support sessions.
Online Users List
This panel is designed to populate with a list of currently active users, allowing administrators to see who is online and potentially initiate support or assistance actions.
Top Locations
This panel provides a real-time breakdown of the geographic regions with the highest concentration of active users.
FAQs
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