dashboard web user group deployment userassist

Track and support your users in real time.

The User Assist tab enables administrators to monitor user activity in real time, categorize their session states (online, idle, or offline), and access detailed insights into user behavior. It also provides interactive geolocation tracking, support activity monitoring, and the ability to identify top locations. With integrated alerts, historical data access, and compliance considerations, User Assist ensures seamless user management and responsive support operations.

Comprehensive User Monitoring

Real-Time Geolocation

Display live geographic locations of all connected users on an interactive world map.

Session Status Tracking

Categorize users into online, idle, and offline states to better understand engagement patterns.

Active Support View

Access live data on ongoing support interactions to allocate resources effectively.

Location Insights

Identify and list the top user locations for marketing strategies and regional support planning.

Alerts & Notifications

Receive alerts when new users connect, or when user states change for quick response.

Historical Data

Access past records of user activity for trend analysis and strategic planning.

Support Integration

Seamlessly connect user monitoring with existing support systems for streamlined management.

User Activity Reports

Generate detailed reports covering session length, login frequency, and peak usage times.

Privacy Compliance

Designed with privacy in mind, ensuring compliance with data protection regulations and user consent.

FAQs

The User Assist tab provides real-time monitoring of user sessions, geolocation tracking, and support activity, enabling administrators to manage users effectively.

Yes. Administrators can view the geographical locations of active users on an interactive map for real-time monitoring.

User Assist categorizes sessions into online, idle, offline, and active support states for clearer visibility.

Yes. Administrators can configure customizable alerts and notifications for new logins, changes in status, or support events.

Yes. It integrates seamlessly with external support systems, helping teams manage and respond to tickets more effectively.

Administrators can access historical data on user activity for trend analysis, auditing, and long-term planning.

Yes. Comprehensive reports include metrics like session duration, peak activity times, and usage patterns.

The feature is designed with privacy in mind, aligning with data protection regulations and ensuring user consent requirements are met.

Administrators can identify top user access locations, which are useful for optimizing support and targeted strategies.

Yes. It provides visibility into ongoing support interactions, helping administrators allocate resources and respond quickly.

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