Connect with Your Users in Real Time.

The User Assist tab is a real-time operations dashboard designed for live monitoring and direct user support. It provides administrators with the tools to track user activity as it happens and to proactively assist users. Unlike the historical data in the Analytics tab, User Assist is focused on the immediate present, making it an essential tool for live operations, customer support, and engagement monitoring.

The dashboard is composed of several key components:

Interactive Map

A large, dynamic map visualization serves as the centerpiece, designed to display the geographic locations of online users in real time.

Live Metrics

A set of cards provides an at-a-glance summary of current activity, including the number of Online users, Idle users, Offline users, and active support sessions.

Online Users List

This panel is designed to populate with a list of currently active users, allowing administrators to see who is online and potentially initiate support or assistance actions.

Top Locations

This panel provides a real-time breakdown of the geographic regions with the highest concentration of active users.

FAQs

The User Assist tab provides a real-time operations dashboard for live monitoring and direct user support, helping administrators track activity and assist users immediately.

Unlike Analytics, which shows historical data, User Assist focuses on real-time user activity and live engagement for immediate action and support.

The map displays geographic locations of online users in real time, allowing administrators to visually track where users are connecting from.

Cards provide at-a-glance summaries, including the number of online users, idle users, offline users, and active support sessions.

The list populates with currently active users, enabling administrators to identify who is online and initiate support or assistance as needed.

It shows a real-time breakdown of geographic regions with the highest concentration of active users, helping target support and engagement.

By providing real-time insights and immediate access to user sessions, administrators can proactively assist users and improve engagement.

Yes. Administrators can monitor and manage live sessions, providing support or resolving issues as they occur.

Real-time monitoring allows instant detection of user activity and issues, enabling immediate intervention and better operational control.

It centralizes live tracking, user session management, and support tools, making it crucial for customer support, engagement, and operational efficiency.

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